FAQ
What’s your return or cancellation policy?
Bulk materials are non-returnable once delivered or loaded. Cancel free up to 24 hours before delivery. Wrong-material, damaged, or short-load deliveries get full refund or replacement.
What’s your return or cancellation policy?
Bulk materials are non-returnable once delivered or loaded. Cancel free up to 24 hours before delivery. Wrong-material, damaged, or short-load deliveries get full refund or replacement.
Do you sell by the bag or only in bulk?
Ottr sells bulk only — no bagged products. Bulk by the cubic yard is typically 30-50% cheaper per cubic foot than bagged equivalents at big-box retailers.
Do you sell by the bag or only in bulk?
Ottr sells bulk only — no bagged products. Bulk by the cubic yard is typically 30-50% cheaper per cubic foot than bagged equivalents at big-box retailers.
Is your rock washed or screened?
Ottr's decorative gravel and driveway stone are screened and washed to remove fines and debris. Aggregate base materials (dense pack) intentionally include fines for compaction.
Is your rock washed or screened?
Ottr's decorative gravel and driveway stone are screened and washed to remove fines and debris. Aggregate base materials (dense pack) intentionally include fines for compaction.
Are your materials organic or treated with chem...
Most Ottr soils, mulches, and stone are untreated and safe for gardens, pets, and kids. Color-enhanced mulches and certain blends use specific additives — always noted on product pages.
Are your materials organic or treated with chem...
Most Ottr soils, mulches, and stone are untreated and safe for gardens, pets, and kids. Color-enhanced mulches and certain blends use specific additives — always noted on product pages.
What’s the difference between mulch types?
Hardwood mulch lasts 12+ months, hemlock and pine bark 8-10 months, color-enhanced black/brown/red about 6-9 months before fading. Here's how to pick.
What’s the difference between mulch types?
Hardwood mulch lasts 12+ months, hemlock and pine bark 8-10 months, color-enhanced black/brown/red about 6-9 months before fading. Here's how to pick.
Can you deliver to tight spaces or over fences?
Ottr's dump trucks need 13.5 ft minimum overhead clearance and 10 ft minimum side clearance. We can't dump over fences but we get as close as access allows.
Can you deliver to tight spaces or over fences?
Ottr's dump trucks need 13.5 ft minimum overhead clearance and 10 ft minimum side clearance. We can't dump over fences but we get as close as access allows.