FAQ

I don’t see the product listed that I need. Can...

Definitely reach out. Even if it's not currently on the site, we may be able to source it for you or let you know when it's coming soon. We’re always...

Where are you located?

Ottr is based in the Greater Boston area. We don’t have a walk-in yard — we deliver materials directly from our private bulk holding yard or in some cases use...

What do I do if there is an issue with my order?

Let us know right away. Our team is responsive and focused on resolving any issues quickly. Send us an email or text with your order number and the concern —...

Why might the material I receive look different...

Since we work with natural materials, some variation in color, texture, and moisture content is totally normal. We do our best to keep product images up-to-date and representative of what...

What if I need more than 40 tons?

No problem. For larger jobs, we can coordinate multiple deliveries or provide a custom quote. Just reach out and we’ll build a solution that fits your project’s scope and schedule.

Can I find the same material cheaper somewhere ...

You might, but Ottr is all about convenience, quality, and transparent pricing. We bring together competitive rates, fast scheduling, and a smooth online experience so you can order confidently without...