FAQ

Can you deliver to tight spaces or over fences?

Ottr's dump trucks need 13.5 ft minimum overhead clearance and 10 ft minimum side clearance to access your delivery point. We don't dump over fences (the trucks lift their bed straight up, not arc-style). If your driveway has tighter access than that, we'll get the truck as close as safely possible and unload curbside.

The clearance specs

  • Overhead clearance: minimum 13.5 ft. Tree branches, overhead utility lines, and low garage doors are blockers.
  • Side clearance: minimum 10 ft (truck width plus margin).
  • Surface load: standard residential concrete handles a loaded truck (~30,000–40,000 lbs). Older asphalt or paver driveways may show wheel impressions or hairline cracks.
  • Slope: dump trucks can handle moderate slopes but very steep driveways (>15%) make safe unloading hard.

What we can and can't do

Scenario Can deliver? Notes
Standard suburban driveway ✅ Yes Default — curbside or drive-on
Narrow alleyway (<10 ft wide) ❌ No Truck physically can't enter
Low overhead branches/wires (<13.5 ft) ❌ No Trim branches or pick a different drop spot
Drop over fence ❌ No Truck bed lifts straight up, not arc-style
Through a backyard gate ⚠️ Sometimes Depends on gate width and surface; ask before ordering
Drop on a lawn (on-property) ✅ With waiver Heavy truck can leave wheel ruts — customer waiver required
Curbside near drop point ✅ Yes Default for tight-access addresses

What to do if your access is tight

  1. Order anyway — we'll get as close as safely possible and unload curbside. Plan for wheelbarrow trips from the drop point.
  2. Add notes at checkout describing your access (gate width, overhead trees, surface type). Our dispatcher reviews before scheduling.
  3. For very tight sites, call (617) 645-0987 first — we can sometimes route a smaller truck or coordinate a different placement.

Browse the full product catalog to start an order, or see our shipping policy for full delivery details.

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