Yes — rescheduling is free any time up to 24 hours before your delivery window. Landscaper bailed, rain moved the job, permits slipped — it happens all summer. A quick call or text moves the load to a new date, and the material shows up when the crew actually does. Dispatch handles summer schedule shuffles every day, so you will not be the first.
If the timeline slips
- 24+ hours out: reschedule or cancel at no charge
- Inside 24 hours: call or text anyway — dispatch works with you on a new date (outright cancellation inside 24 hours typically carries a 25% restocking charge)
- Truck already loaded: the order is final, so flag changes early
Scheduling details live on the delivery page, or call or text (617) 645-0987.
