FAQ

How does delivery work?

Ottr Landscape Supply delivers bulk landscape materials in Greater Boston via local dump truck. Same-day delivery is available on orders placed before 10:30 AM; next-day delivery is the default for everything ordered after that cutoff. Orders run through a simple flow: place online, get a confirmation email, our dispatcher calls to lock the delivery window, and the truck rolls.

The full delivery flow, step by step

  1. Place your order online — pick your material, run the calculator to size the cubic yardage, choose your preferred delivery date at checkout.
  2. Get an email confirmation within minutes.
  3. Dispatcher calls or texts to confirm the delivery window and any drop-off instructions (curbside vs on-property, gate codes, special access notes).
  4. Dump truck arrives on the scheduled day. Materials are unloaded loose at your specified location — driveway by default, on-property by request.
  5. You’re done. No bagging, no stacking, no rental returns.

What affects delivery timing

  • Time of day ordered — before 10:30 AM = same-day eligible; after = next-day.
  • Day of week — weekend slots fill up first; place weekend orders Mon–Wed for best window selection.
  • Weather — heavy rain, snow, or ground frost can shift the window. We’ll always reach out if your slot needs to move.
  • Distance from our Dorchester dispatch yard — closer addresses get tighter time windows; farther addresses (Plymouth, Brockton) typically run as 4-hour windows.

Example: A 5-yard order of mulch placed at 9:30 AM Tuesday for a Brookline address will typically deliver between 12 PM and 4 PM the same day. The same order placed at 2 PM gets a Wednesday morning slot.

For a step-by-step look at delivery options and pricing, see our shipping policy. Browse the full product catalog to start an order.

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